GENERAL TERMS AND CONDITIONS EV‑AV‑2025‑07

EpoxyvloerPro.nl – Rotterdam. KvK 95858326 · VAT NL005176731B49

Version: EV‑AV‑2025‑07
Effective date: 1 November 2025

1. Who we are

EpoxyvloerPro.nl is located in Rotterdam. In these terms we refer to ourselves as “we”. The customer is referred to as “you”.
“Work” refers to preparing the subfloor, supplying and applying epoxy and PU floors, and delivering them upon completion.

2. For whom these terms apply

These terms apply to all our quotations, assignments, and work.
Customer terms apply only if we have confirmed them in writing.
Oral statements, advice or agreements are only binding if we have confirmed them in writing.

3. Quotations and assignments

Quotations are valid for thirty days.
An assignment is established once you confirm it in writing or electronically.
If you pay in advance or provide a digital approval, the quotation is considered accepted.

4. Prices and payments

Prices for consumers include VAT.
Prices for business customers exclude VAT.
Before the start, you pay a fifty percent deposit. This payment must be received no later than seven days before commencement.

The remainder is paid in two parts: forty percent upon completion and ten percent within seven days after completion.
Materials remain our property until everything is fully paid.
In case of late payment we charge statutory interest and reasonable collection costs.

If payment is not made on time, all planning is automatically cancelled. New planning will only be scheduled once payment is received. Costs for rescheduling or revisits will be charged.

5. What you must arrange yourself

5A

The workspace must be empty, clean, dry, and easily accessible.
Water and electricity must be available.
For underfloor heating, you must follow our heating protocol.
If the subfloor is too moist or does not meet our technical requirements, we will postpone the work. Additional costs for downtime or revisits are at your expense.

5B: ASBESTOS – EXCLUSION, REPORTING OBLIGATION AND LIABILITY

1. We do not perform asbestos inspections and have no duty to investigate the presence or absence of asbestos or asbestos‑containing or asbestos‑suspected materials in or on the subfloor, floor coverings, adhesive residues, levelling layers, coatings or other building components.
2. The client guarantees that the workspace and subfloor are completely free of asbestos and asbestos‑suspected materials. If any doubt or suspicion exists regarding asbestos, the client must provide a valid asbestos inspection report (Type A or B) prepared by a certified asbestos inspection company before work starts.
3. If asbestos or suspected asbestos is discovered or suspected during the work, all work will be stopped immediately. This is legally required. All costs and consequences of stoppage, cordoning off, investigation, remediation, delays, rescheduling and revisits are fully at the client’s expense.
4. We are in no case liable for damage, costs, delays or claims of any kind arising from the presence or suspected presence of asbestos or asbestos‑containing materials. The client cannot claim compensation, discount or refund.
5. If the client provides incorrect, incomplete or no information regarding possible asbestos or asbestos‑suspected materials, the client is fully liable for all resulting damage, remediation costs, fines, administrative measures and third‑party claims. The client fully indemnifies us and our subcontractors against all consequences.
6. All subcontractors performing work on our behalf are bound by the same asbestos exclusion. Subcontractors must stop work immediately upon suspicion of asbestos and notify us in writing. If a subcontractor proceeds without reporting, they are fully liable for all damage, fines and costs.
7. This asbestos clause is binding for all assignments, quotations, agreements and work. In case of conflict, this clause prevails.

6. Planning and execution

We work according to planning, but times are always indicative.
In unsafe conditions such as moisture, cold, heat, dust or poor accessibility, we may postpone the work.
We may engage specialised subcontractors. By accepting the quotation, you agree to this.

7. Additional work and reduced work

Additional work is anything not literally stated in the quotation. Additional work will be invoiced separately. If we inform you of additional work and you do not object within two days, this additional work is automatically considered accepted. Reduced work is only possible if agreed in writing beforehand.

8. Completion

A floor is considered completed once it is ready for use.
Visible defects must be reported immediately or in writing within seven days. After this period, the work is considered fully accepted. Hidden defects must be reported as soon as they could reasonably have been discovered. Small deviations such as slight colour differences, air bubbles, dust particles and gloss variations are normal for poured floors and are not grounds for rejection.

9. Warranty

The warranty depends on the selected floor type, layer structure, location and use. The exact warranty period and coverage are specified per project in the quotation. These form part of the agreement. For business customers, the warranty applies as agreed in writing.
Warranty is void in cases of misuse, improper maintenance, mechanical damage, work by third parties, moisture in or below the subfloor, rising damp, penetrating moisture, leaks, condensation, structural movement, cracking or aggressive cleaning agents. Warranty applies only when all invoices are fully paid.

Local repair

Repairs are always limited to the damaged area of the floor. We are not obliged to replace the entire floor if local repair is technically possible.
In local repair, colour, gloss and texture may differ from the original floor. This is not covered by warranty.

Incorrect information from the customer

We are not liable for damage caused by incorrect, incomplete or misleading information provided by the customer.

Flakes – colour, texture and distribution

For flake floors, slight colour differences, variations in distribution, intensity, blending, natural spread and gloss differences are normal product characteristics.
The final colour perception may differ due to lighting, substrate, batch differences, mixing ratios and topcoat effect.
Variations in:
• colour and shade
• amount of flakes
• distribution and direction
• visibility of individual flakes
• gloss and depth
• batch differences
are not defects and are not grounds for complaints or free repair.
The customer is responsible for colour selection and approval of the flake colour and blend.

10. Liability

Our liability is limited to the amount paid by our insurance.
We are not liable for indirect damage such as revenue loss, business interruption, delays or furnishing costs. We are not liable for damage caused by moisture, rising damp, penetrating moisture, leaks, structural movement, silicone, dust or other circumstances beyond our control.
We are not liable for damage arising because the subfloor does not meet technical requirements.

11. Cancellation

Up to fourteen days before start: 25% cancellation fee.
Fourteen to eight days before start: 50% fee.
Less than seven days: 75% fee.
For custom work such as colour selection, no cooling‑off period applies if you request immediate execution. If you request us to start within the legal cooling‑off period, you waive the right of withdrawal under article 6:230p BW.

12. Force majeure

We may suspend or terminate work without compensation in cases of force majeure such as illness, supply issues, strikes, extreme weather conditions, site conditions or third‑party circumstances.

13. Disputes

We prefer to resolve complaints together. If this is not possible, the court in Rotterdam is competent. Dutch law applies to all agreements.

EXECUTION TERMS EPOXYVLOERPRO.NL

These terms apply in addition to our general terms and form part of the agreement.
Version: EV‑UV‑2025‑07
Effective date: 1 November 2025

1. Responsibility of the client

The client ensures that:
• the room is completely empty, clean, dust‑free and accessible
• free parking is available
• water, lighting and 230 V electricity are available
• doors, skirting boards and obstacles are removed
• no other trades are present
• stairs or lift are accessible
• the subfloor is free from silicone, oil, grease, adhesive residues and dust
• the room is wind‑ and watertight
• underfloor heating is set according to the heating protocol

If we cannot start due to conditions beyond our control, we charge costs for downtime or revisits.
By accepting the quotation, the client declares that the subfloor is suitable for the chosen floor system unless we have stated otherwise in writing.

2. Technical requirements for the subfloor

Cement‑based floors must be at least twenty‑eight days old and meet flatness class NEN 2743.
Maximum residual moisture is four percent CM.
The subfloor must remain dry, stable and crack‑free.
Cracks, movement or settlement will remain visible in a poured floor and are not our responsibility.
Minimum floor temperature is fifteen degrees.
Maximum relative humidity is eighty percent.
The room must remain draught‑free during application and curing.
We assess the subfloor visually and based on measurements possible at that moment. This assessment does not replace structural inspection and does not guarantee the structural condition of the subfloor.

3. Execution

We prefer to perform the work in one continuous phase.
The price is based on working days from seven to seventeen hours.
Night work, weekend work and urgent work carry a surcharge.
The client or representative must be present at the start.
Additional or reduced work is settled afterwards.
In extreme temperatures or high humidity, we may postpone work without compensation.

4. Specific points of attention

Our floors follow the substrate.
Irregularities remain visible without levelling.
Underfloor heating must follow the full heating protocol.
Colour and gloss may vary due to lighting and product characteristics.
Silicone and sealant residues cause permanent adhesion problems and fall under the customer’s responsibility.

Flakes – processing and distribution

Flakes are applied by hand, resulting in natural variations in distribution, intensity and pattern.
After scraping and topcoating, flakes may appear differently than in samples.
A topcoat may appear lighter or darker than expected.
The customer understands that flakes are not homogeneous and variations are normal. These are not grounds for warranty or rejection.

5. Warranty and liability

The warranty period and coverage are defined per project in the quotation.
Warranty expires in cases of moisture issues, incorrect heating, mechanical damage, improper maintenance or work by third parties.
Repairs are limited to the damaged area.
We are not liable for consequential damage or damage caused by defects in the substrate.

6. Agreement and payment

The agreement is established upon written acceptance or payment of the deposit.
Payment constitutes full acceptance of all terms.
In case of late payment, we may suspend work and charge extra costs.

7. Consumer law

Private customers have a fourteen‑day reflection period unless they request immediate execution. If you request execution within this period, you waive the right of withdrawal.

8. Subcontractors

We may have work performed entirely or partly by specialised subcontractors.
Warranty is limited to what we receive from the subcontractor.
By accepting the quotation, you agree to this.

9. Final provision

These terms apply from 1 October 2025.
If these terms conflict with the general terms, these execution terms prevail for the actual execution.